Privacy Policy

Datavine ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services (collectively, the "Services"). Please read it carefully.

1. Information We Collect

We collect information in the following ways:

1. 1.1 Information you provide directly

   • Account registration details (name, email address, phone number, company name)
   • Billing and payment information processed by our payment provider
   • Communications you send to us (support requests, feedback)
   • Content you upload or create within the platform

2. 1.2 Information collected automatically

   • Log data: IP address, browser type, pages visited, timestamps
   • Device information: operating system, screen resolution, language settings
   • Usage data: features used, actions taken, session duration
   • Cookies and similar tracking technologies (see Section 6)

3. 1.3 Information from third parties

   We may receive information about you from identity verification providers, payment processors, or analytics partners when you connect third-party integrations.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Services
• Process transactions and send related information (receipts, invoices)
• Send administrative communications (account updates, security alerts)
• Respond to customer support inquiries
• Send marketing communications, where you have opted in
• Monitor and analyse usage patterns to enhance user experience
• Detect, prevent, and address fraud, abuse, or security incidents
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

1. 1.1 Service providers

   Third-party vendors who perform services on our behalf — cloud hosting, payment processing, email delivery, analytics — under contractual obligations to protect your data.

2. 1.2 Business transfers

   In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3. 1.3 Legal requirements

   When required by law or in good-faith belief that such disclosure is necessary to comply with legal process, protect our rights, or protect the safety of our users.

4. 1.4 With your consent

   We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. You may request deletion of your account at any time (see Section 7). Some data may be retained for longer periods where required by law or for legitimate business purposes such as fraud prevention or dispute resolution.

5. Data Security

We implement industry-standard technical and organisational measures to protect your information — including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorised access to your account.

6. Cookies & Tracking Technologies

We use cookies and similar technologies (web beacons, pixels) to:

• Keep you signed in across sessions
• Remember your preferences
• Understand how users interact with the Services
• Deliver relevant communications

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Portability — request your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws (e.g. Standard Contractual Clauses under GDPR).

9. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and, for material changes, notify you via email or a prominent notice within the Services. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: